Body Shop Owners Rank Carriers on Claims

Among the top ten insurers, Travelers, USAA Group, Nationwide and State Farm received C+grades. Farmers, Progressive Group, American Family, Geico, Liberty Mutual and Allstate received a C-.

On the bottom of the scale, Loya, The General and Direct General received D grades. No carriers got an F.

Body shops tended to rank carriers higher when they had direct repair agreements in place. USAA, for example, was ranked an A- when only grades given by body shops with DRPs were counted. State Farm and Travelers received Bs. But each of those grades dropped below a B when non-DRP scores were added in.

Crash Network also received comments from auto body shop owners and managers. They have glowing remarks to carriers that paid for quality parts an prioritized timely repairs. Typical comments about low-grade carriers complained that they don’t encourage the use of automaker-recommended repair procedures and are slow to respond to requests for approvals.

You can find a link to download the Insurer Report Card here[1].

About Jim Sams

Sams is editor of the Claims Journal. He can be reached at

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